WARRANTY

  • Apes products including Apes accessories come equipped with a warranty period of 12 months, that cover manufacturing defects, technical issues, excluding physical damages.
  • (Please note: Products listed under the SALE offer are not eligible for returns.). 
  • Proof of purchase in the form of invoice (irrespective of the sales channel) is required to be presented for availing warranty services. Apes Audio can choose to not provide services if the invoice is not presented. 
  • If the issue is not resolved over a call or an e-mail, Apes Audio will request you to self-ship the product to our warehouse and share the tracking details with the Apes customer service team. when a customer self-ships the product, the cost must be incurred by the customer. Apes Audio will not be responsible for any loss or damage during transit if you self-ship your product to us.
  • Apes Audio shall not cover any liability or claim pertaining to any kind of rashes or skin allergy due to usage of Apes Audio products including consequential or resulting liability, damage or loss to property or life, injuries, loss of any kind of personal data arising directly or indirectly out of any defects in Apes Audio products. 
  • While Apes Audio will make every effort to carry out repair at the earliest, we would like to make it expressly clear that we are under no obligation to do so in a specified period of time.

Out of Warranty

If a product that is out of warranty, reflects a manufacturing defect or technical issue & customer wants to avail the services, customer must incur a certain amount of charges.

A replacement can be given on chargeable basis if the product is not repairable. This can be processed only if the specific product is in stock. 

Apes Audio Warranty is not applicable in any of the following cases:

In case of any damage to the product, customer abuse, repair by unauthorized persons, misuse detected, product attacked or damaged by house pests, pets, rodents, accidental or incidental damage, spillage of any kind of liquid on the device, device subjected to extreme temperatures. Wear and tear that occurs due to regular usage of the device will also not be covered under warranty. 

This warranty will automatically terminate on the expiry of the warranty period of 12 Months (as determined by proof of purchase), even if the product is not in use during the warranty period for any reason.

For further information on product replacement/refund related queries, please refer to the terms and conditions mentioned in our online return policy section on www.apesaudio.com

REGISTER YOUR WARRANTY

https://apesaudio.com/registration/

CUSTOMER QUERY

For any assistance, please reach out to us at support@apesaudio.com